Teams at Resideo

Leads customer operations across onboarding, account maintenance, service handoffs, support processes, issue resolution, and performance measurement. Builds playbooks, dashboards, KPIs, and operating routines; partners cross-functionally to improve service quality, efficiency, scalability, and customer experience. Drives AI, automation, process, and system improvements while managing and developing the customer operations team.

The Sr Advanced Software Engineer will design and develop cloud services for IoT devices, ensuring performance, security, and maintainability while collaborating cross-functionally and leading innovation efforts.

Lead design and implementation of embedded firmware for sensor applications, including sensor interfacing, data acquisition, signal processing, RF protocol stack (PHY/MAC/network), low-power optimization, driver/library development, testing/validation, and mentoring junior engineers while collaborating with hardware teams.