Jobs at Ricoh Global Services

Supports a customer’s RICOH printer fleet by monitoring service and supply alerts, resolving technical support requests, maintaining device and inventory records, replenishing consumables, coordinating service escalations, and meeting SLAs. Provides equipment training, manages printer procurement and hot-swap inventory, supports device moves and implementations, documents meter readings, and communicates issue resolution status. The role requires customer service, basic printer maintenance, troubleshooting, inventory management, and administrative follow-through.

Leads daily site operations, manages and develops a customer-facing team, maintains quality and audit standards, improves business processes using Ricoh solutions, gathers customer feedback, and fosters service excellence, retention, and collaboration.

Develops and governs strategic pricing policies, models, deal structures, and commercialization strategies for services and software offerings. Conducts competitive benchmarking, elasticity studies, scenario and financial analyses, and evaluates revenue, margin, and customer lifetime value impacts. Integrates pricing with CPQ, CRM, ERP, and analytics systems while establishing governance processes. Partners with sales, finance, marketing, product operations, and executives, and creates training to support value-based pricing and services growth.

Leads a technical account management team supporting enterprise application solutions. Oversees solution delivery, billable services, customer training, application administration, escalations, technical roadmaps, staffing, utilization, profitability, budgets, and P&L. Develops team members, manages customer relationships with senior technology stakeholders, participates in business reviews, provides technical guidance, and identifies new business opportunities. The role may require significant overnight travel and remote team leadership.

Leads technical pre-sales and post-sales implementation of integrated commercial print hardware, software, and services. Assesses workflows, demonstrates solutions, develops ROI and statements of work, supports pricing and installation readiness, manages implementations, trains customers, and ensures solution acceptance. Provides technical leadership to sales teams, serves as a trusted customer advisor, and contributes to professional services revenue across assigned territories.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, policies, productivity, and customer satisfaction. Provides technical and operational guidance, coordinates database changes and enhancements, and analyzes project impacts across the organization.

Maintains and analyzes customer, item, and coding data using Oracle systems. Organizes, validates, and prepares electronic data updates; investigates data issues, develops corrective solutions, assesses business impacts, and processes reports. Collaborates cross-functionally to support customer master and national coding initiatives, project planning, and execution while ensuring data integrity and customer-focused outcomes.

Manage a B2B software and services portfolio spanning document management and intelligent document processing. Drive lifecycle decisions, commercialization readiness, pricing, packaging, portfolio prioritization, financial performance, revenue growth, margin improvement, and launch execution. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support in a matrixed organization. Lead business cases, governance reviews, QBRs, risk mitigation, customer feedback, and readiness across transact, sell, service, and support functions.

Develops demand and manages complex sales opportunities for integrated workflow, outsourcing, and business process solutions. Builds relationships with C-suite stakeholders, leads capture efforts and technical bids, shapes client requirements, creates differentiated value propositions, and manages pursuits through close. Coordinates internal teams and vendors, develops business cases, performs competitive and market analysis, and ensures effective project handoffs while addressing enterprise IT and business process objectives.

Lead portfolio strategy and product lifecycle for B2B SaaS services: launch, position, price, and retire products. Provide SME guidance, market research, competitive analysis, sales enablement, roadmaps, forecasts, and cross-functional collaboration to drive revenue and product performance.

Join a talent community for managed services and office operations roles. Opportunities likely span managed services delivery, office administration, facilities coordination, vendor management, and general operational support.