Teams at Ricoh Global Services

Supports a customer’s RICOH printer fleet by monitoring service and supply alerts, resolving technical support requests, maintaining device and inventory records, replenishing consumables, coordinating service escalations, and meeting SLAs. Provides equipment training, manages printer procurement and hot-swap inventory, supports device moves and implementations, documents meter readings, and communicates issue resolution status. The role requires customer service, basic printer maintenance, troubleshooting, inventory management, and administrative follow-through.

Leads daily site operations, manages and develops a customer-facing team, maintains quality and audit standards, improves business processes using Ricoh solutions, gathers customer feedback, and fosters service excellence, retention, and collaboration.

Develops and governs strategic pricing policies, models, deal structures, and commercialization strategies for services and software offerings. Conducts competitive benchmarking, elasticity studies, scenario and financial analyses, and evaluates revenue, margin, and customer lifetime value impacts. Integrates pricing with CPQ, CRM, ERP, and analytics systems while establishing governance processes. Partners with sales, finance, marketing, product operations, and executives, and creates training to support value-based pricing and services growth.