Teams at Rightway

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

The Director of Client Success will lead the CS team within PBM, focusing on client retention, satisfaction, and strategic growth through operational excellence and cross-functional collaboration.

The Director of Client Success will lead the Client Success team in the PBM sector, ensuring client retention, satisfaction, and growth through strategic planning and operational processes.