RiverStar

Every customer interaction is a process with a specific objective. It has a beginning, a middle, and an end, and it generates a specific result.

Our purpose at RiverStar is to enable you deliver a customer driven interaction at each point in the customer lifecycle. Regardless of whether the process is initiated by the customer or the business itself (i.e., Inbound Customer Service or Outbound Call Processes), customers want personalized customer service interactions.

Our customized process-based applications allow you to realize huge performance benefits (higher first call resolution, improved agent efficiency and a better customer experience) by creating process-driven customer dialogues.