Jobs at Robinhood

Own Growth Finance reporting, performance management, financial modeling, and investment analyses for marketing and growth initiatives. Partner with cross-functional teams to evaluate ROI, payback, customer and asset growth, and resource allocation. Modernize finance processes through automation and AI, develop leadership reporting, synthesize complex data into actionable insights, and provide clear recommendations to senior leaders.

Analyze short-term staffing performance across a 1–90-day horizon. Identify forecast variances, performance gaps, and operational inefficiencies; develop reports and models; recommend staffing adjustments; support real-time planning during critical events; and improve workforce planning processes through automation and scalable decision-making.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated concerns, de-escalates customers, analyzes trends, contributes to knowledge bases and training, and collaborates with Product, Compliance, and Engineering teams to improve customer experience and platform functionality. Requires active Series 7 and 63 licenses, with Series 3 required within 120 days. The role includes overnight remote shifts after onboarding and supports active traders.

Provides overnight customer support for complex options trading, margin, and event contract issues. Resolves escalated cases, explains trading products, identifies customer trends, and collaborates with Product, Compliance, and Engineering teams. The role also contributes to knowledge bases, training, onboarding, process improvements, and customer experience initiatives while maintaining regulatory compliance. Series 3 licensure enables event contract support.

Investigate bank and credit card fraud involving transactions, identity theft, account takeover, wire transfers, payment fraud, and check fraud. Analyze financial records, identify suspicious patterns, conduct interviews, gather evidence, and collaborate with Compliance, Risk, Legal, and Operations. Apply FCRA and other regulatory requirements, document findings, resolve cases, communicate with customers, and maintain confidentiality while supporting fraud prevention and compliance.

Supports compliance operations for Robinhood Asset Management’s investment advisory business. Responsibilities include implementing regulatory policies, validating supervision and controls, resolving complaints and client inquiries, identifying risks, building compliance workflows, testing books and records, establishing information barriers, and addressing conflicts of interest. The role collaborates across teams to support compliant product launches and improve customer-facing advisory services.

Lead content strategy, taxonomy, governance, and communication architecture for complex financial trading products. Design high-stakes regulatory and risk-mitigation experiences, govern AI-generated financial content, translate SEC and FINRA requirements into product direction, support new financial instrument launches, establish accuracy standards across platforms, and mentor junior designers.

Provide advanced customer support for options and margin issues, resolve escalations, develop subject-matter expertise in derivatives, collaborate with Product/Compliance/Engineering, contribute to knowledge bases and process improvements, and support Event Contracts after obtaining Series 3.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated cases, de-escalates customers, analyzes customer insights, improves support processes, contributes to knowledge and training content, and collaborates with Product, Compliance, and Engineering. Requires financial-services customer experience, active trading or trade-desk experience, Series 7 and 63 licenses, and familiarity with CRM tools.

Support daily operations for futures and prediction markets, including clearing, settlement, reconciliations, issue resolution, regulatory reporting, and risk analysis. Help establish operational processes, tools, documentation, and workflows while collaborating with clearing firms, exchanges, vendors, and internal teams such as Risk, Legal, Compliance, Finance, and Engineering. Assist with audits, streamline workflows, and resolve trading and operational issues.

Investigate and resolve high-visibility, escalated customer cases for executive, regulatory, or public channels. Collaborate with Compliance, Legal, and leadership, perform root-cause analysis, de-escalate sensitive situations, and manage social media and public-platform incidents to protect customer experience and brand.

Manages daily margin calls, margin sellouts, account risk, intraday alerts, reconciliations, escalations, interest rates, and operational testing. Communicates with customers, supports critical incidents and on-call coverage, maintains SOPs, and partners with clearing, product, compliance, international, and engineering teams to improve processes, automation, and regulatory compliance.

Lead implementation of a Treasury Management System and automation workflows, maintain global daily cash position and direct cash flow forecast, manage bank accounts/KYC and wire settlements, ensure SOX controls and audit readiness, optimize cash strategies, manage banking portals, provide backup for forecasting and bank account database, and support cross-functional treasury initiatives and on-call monitoring.

Lead firm-commitment underwriting operations and retail new-issue distribution, ensuring compliance with FINRA rules across deal lifecycle. Supervise due diligence, pricing, allocation, settlement, WSPs, and reporting while partnering with Compliance, Finance, and Trading Operations. Advise on underwriting operations technology and maintain supervisory controls.

Leads the global benefits strategy, design, implementation, compliance, renewals, vendor relationships, process automation, and employee experience programs. Oversees health, welfare, retirement, leave, and voluntary benefits across jurisdictions; partners with Legal and Finance; manages M&A benefits due diligence and integration; and builds a high-performing benefits team.

Lead design and delivery of people analytics products using predictive models and language models. Build unified workforce data models, semantic layers, governance, continuous listening & survey frameworks, and enforce experimental and psychometric rigor to inform talent, retention, and team-performance decisions.

Support Employee Relations operations by assisting with investigations, case management, documentation, reporting, and cross-functional coordination. Help prepare training materials, manage severance and accommodation logistics, monitor ER inbox, and ensure compliance with employment laws and company policies.

Identify, engage, and build pipelines of executive- and senior-level talent via market mapping, targeted outreach, and relationship-building. Partner with recruiters and leaders to define profiles, manage executive searches in Greenhouse/Gem, analyze sourcing data, and refine strategies to support succession and long-term talent planning.