Jobs at Robinhood

The IT Financial Compliance Manager ensures compliance with financial regulations like SOX by evaluating systems, designing controls, and collaborating with teams to implement effective solutions.

The Chief Compliance Officer will lead the compliance program for derivatives, ensuring regulatory adherence, managing policies, and overseeing regulatory interactions while guiding business initiatives.

Lead Robinhood's highest-tier customer support team handling executive, legal, and regulatory escalations. Set resolution strategies, monitor complaint trends, drive process and tech improvements, partner with Compliance and senior leadership, manage performance and reporting, coach senior specialists, and reduce complaints through data-driven operational changes.

Investigate and resolve high-visibility, escalated customer cases for executive, regulatory, or public channels. Collaborate with Compliance, Legal, and leadership, perform root-cause analysis, de-escalate sensitive situations, and manage social media and public-platform incidents to protect customer experience and brand.

As a CFP Relationship Manager, you will guide clients through financial planning, provide education, and coordinate services while ensuring compliance across all interactions.

As a Customer Experience Representative, you'll support customers through various channels, addressing issues related to trading and enhancing their experience based on feedback.

As an Advanced Services Representative, you will handle complex customer queries related to options and margin trading, empower customers through education, and provide feedback for product improvement.

Provide advanced customer support for options and margin issues, resolve escalations, develop subject-matter expertise in derivatives, collaborate with Product/Compliance/Engineering, contribute to knowledge bases and process improvements, and support Event Contracts after obtaining Series 3.

Review and approve public-facing communications to ensure SEC/FINRA and internal policy compliance. Advise product, marketing, and social teams, audit materials, implement process improvements, and guide stakeholders on high-risk topics like options, margin, and promotions.

Lead firm-commitment underwriting operations and retail new-issue distribution, ensuring compliance with FINRA rules across deal lifecycle. Supervise due diligence, pricing, allocation, settlement, WSPs, and reporting while partnering with Compliance, Finance, and Trading Operations. Advise on underwriting operations technology and maintain supervisory controls.

As a Crypto Compliance Lead, you will guide product teams on regulatory requirements and support compliance reviews for crypto products. Responsibilities include advising during the product lifecycle, reviewing features and communications, and conducting regulatory examinations.

The Futures Risk Program Manager will design risk management strategies, conduct assessments, develop monitoring systems, and leverage tools for analytics and reporting.