Teams at Robinhood

Manage regulatory registration and onboarding for FINRA-member broker-dealers and associated persons. Responsibilities include filing Forms BD, BR, U-4, U-5, and NRF; maintaining compliance documentation; coordinating background checks and fingerprinting; supporting continuing education and examinations; reviewing employee disclosures and activities; improving processes; and responding to licensing and registration inquiries.

Leads PeopleX’s AI transformation strategy and roadmap, prioritizes HR use cases, and owns the AI Front Door for People Operations. Designs and deploys AI agents, LLM assistants, automated workflows, and knowledge solutions across Workday, ServiceNow, and related systems. Partners with People Systems and Enterprise Technology to redesign employee lifecycle processes, establish responsible AI controls, measure business impact, and build AI capabilities across HR Operations.

Leads Robinhood’s global BPO partner network and manages Vendor Managers and Performance Analysts. Oversees vendor relationships, operational performance, compliance, reporting, process improvement, cost optimization, commercial contracts, budgets, and service-level agreements. Partners with Product, Finance, Legal, and Compliance to develop network strategy, diversify risk, and improve outsourced customer operations. Requires substantial vendor-management or BPO leadership experience, team-management expertise, analytical skills, and familiarity with Looker, Tableau, or SQL.