Teams at Runway

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify tickets requiring Tier 2 or Enterprise escalation, and flag recurring questions for new support macros. The role requires clear written communication, process adherence, accuracy under repetitive workload, and willingness to learn the product.

Resolve high-volume customer tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted support suggestions to provide accurate responses. Identify issues requiring product judgment or creative-tool troubleshooting and route them to appropriate support tiers. Flag recurring questions for potential macro creation while maintaining speed and accuracy in repetitive, process-driven work.

Lead product design projects for web and mobile platforms, creating and refining creative workflows, prototypes, and high-fidelity interfaces. Partner closely with product, engineering, research, and data teams to ship and iterate on products rapidly. Maintain visual and user experience consistency while contributing to product and process improvements. The role values strong visual design, usability knowledge, creative tool expertise, adaptability, and experience with AI-assisted prototyping.