Teams at Sangoma

The National Account Manager drives growth for Sangoma's cloud products through the Technology Solutions Broker channel by recruiting partners, expanding relationships, and supporting sales efforts.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Lead the software and infrastructure teams for a UCaaS platform, driving delivery and operational excellence while coaching engineers and managing projects.