Teams at Scentbird

Own and administer the CX tech stack, drive AI/automation and self-service, design API-supported workflows, manage Tier II backend operations, oversee Drift CX, and deliver CX reporting, dashboards, SOPs, and vendor/engineering partnerships to improve containment, reduce costs, and resolve systemic issues.

Provide day-to-day leadership of Talent Acquisition during a director leave: manage and coach the recruiting team, own recruiting KPIs and reporting, remove hiring bottlenecks, lead full-cycle searches for critical product and design roles, build talent pipelines, and support domestic and European hiring while partnering with business leaders.