Teams at SecurityScorecard

Lead and modernize a global Customer Success organization for an enterprise cybersecurity software company. Responsibilities include building high-performing teams, implementing AI-enabled customer health processes, driving cross-functional accountability, managing complex enterprise customer journeys, and partnering with Sales on retention, expansion, and customer growth. The role requires strong leadership, account planning, enterprise deal experience, cybersecurity expertise, and a metrics-driven approach.

Lead the technical architecture and implementation of scalable GTM systems, Salesforce solutions, integrations, AI-powered workflows, data models, and scoring frameworks. Build advanced Salesforce applications using Apex, Flow, APIs, and custom objects; manage Workato and Zapier integrations; prototype with AI development tools; translate executive goals into technical designs; and mentor GTM engineers and administrators on development, testing, documentation, and deployment best practices.

Deploy onsite with strategic customers to understand security and risk workflows, then build AI-powered integrations, data pipelines, and production software. Translate security ratings into financial risk models, connect systems across cloud environments, rapidly prototype and harden solutions, and guide technical relationships through renewal and expansion. The role bridges customers, Product, Engineering, Customer Success, and Sales Engineering while feeding field insights into the product roadmap.