Teams at ServiceNow

Lead CRM and Industry Workflow consulting engagements on the ServiceNow platform. Analyze and redesign end-to-end sales, service, CPQ/CLM, order and field service processes; run workshops, translate requirements into user stories and test plans, define KPIs, and drive adoption and change management. Advise senior leaders, collaborate with technical teams, and support pre-sales while contributing playbooks and accelerators.

Lead solution-selling for ServiceNow specialty products in manufacturing: drive territory and account strategy, coach account teams, align solutions to Now Value principles, support customers' digital transformation vision, and collaborate with specialists and partners to win deals.

Lead the planning and delivery of CRM projects on the ServiceNow platform, coordinating teams and ensuring alignment with business goals and best practices.