Jobs at ServiceTitan

The Marketing Development Representative builds a sales pipeline, converts leads, and sets up product demos for the Account Executive, focusing on communication and collaboration with potential customers.

Qualify and engage prospects through outbound calls and emails, schedule product demos, conduct discovery conversations, manage pipeline with sales tools, and collaborate with Account Executives while continuously improving through coaching and training.

Drive product adoption and revenue by engaging existing customers, generating pipeline, booking demos for Pro Account Executives, and conducting high-volume outbound calls (~30/day). Discover customer needs, build rapport, collaborate with AEs, maintain accurate CRM/activity records, assist with reporting and ad-hoc requests, and support campaign execution and onsite visits.

Drive enterprise pipeline and support sales cycles for Strategic Accounts through outbound prospecting, lead qualification, campaign coordination, needs assessments, and internal stakeholder collaboration to progress deals and meet quota.

The Principal Executive Recruiter leads full-cycle searches for senior executives, acts as a strategic advisor to C-suite, and builds a talent pipeline while utilizing market intelligence. This role involves managing confidential searches and presenting detailed candidate data to senior leaders.

Lead and mentor a team of Quality Analysts to design, execute, and automate test cases for web and mobile software. Drive an automation-first strategy, extend test frameworks, build testing tools, collaborate with product and engineering, and improve test planning, execution, and reporting processes.

Manage a portfolio of ~35 enterprise trade service customers, build senior relationships, drive adoption, analyze engagement/KPIs, identify upsell opportunities, solve complex problems, mentor new hires, and improve customer experience and processes.

As a Sales Development Representative, you'll qualify leads, schedule demos, and engage clients to drive revenue growth while receiving extensive training.

Lead post-sale adoption of new SaaS features by training, enabling integrations, driving adoption KPIs, building customer relationships, and collaborating with cross-functional teams to measure business impact and retention.

Lead a team of Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, set strategic priorities and metrics, manage risk, collaborate cross-functionally, recruit and scale the team, and champion the customer voice to influence product and process improvements.

Lead ownership of the Salesforce platform with emphasis on CPQ and Billing: design and deliver Apex/LWC/Flow solutions, manage integrations (REST/SOAP, platform events, middleware), run CI/CD, enforce development best practices, mentor engineers, and apply AI-assisted tools to accelerate delivery.

Manage post-sales relationships for a book of enterprise accounts, driving renewals, upsells, and adoption of core and Pro Product modules. Build executive relationships, collaborate cross-functionally (Finance, Success, Implementation, Sales Engineers), negotiate complex contracts, forecast in Salesforce, and travel regionally to maximize account value and retention.

Manage a portfolio of ~20 enterprise customers in the Max program as an executive-facing strategic advisor. Create Executive Success Plans, run business reviews, drive adoption and measurable growth, coordinate onsite executive engagement and field observation, partner with Max Specialists for onboarding and automation execution, and use data to recommend expansions and mitigate risk. ~30% national travel.

Lead design, development, deployment, and scaling of cloud infrastructure and SRE tooling. Build automation, CI/CD, observability, capacity planning, and reliability improvements; collaborate with product teams to define non-functional requirements and resolve production issues.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Manage long-term success of strategic accounts (franchises and multi-location customers) by building relationships, driving product adoption, training users, managing enhancements, analyzing engagement/KPIs, escalating support, and leading initiatives to improve customer satisfaction and evangelism. Travel up to 30%.

Lead ServiceTitan's Australian product roadmap, localize core platform for compliance and market fit, drive customer discovery with Australian contractors, coordinate with global engineering and GTM teams, measure region-specific metrics, and launch/iterate products to establish long-term retention and sales enablement.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

Lead and grow the Outbound SDR team: recruit, onboard, coach, and manage performance. Build outbound strategy and processes, monitor metrics and pipeline, run 1:1s, report KPIs, evaluate sales enablement tech, and motivate the team to drive pipeline creation.

Own a portfolio of ~20 enterprise Max customers as the executive-facing strategic advisor. Drive automation strategy, executive business reviews, onboarding alignment, data-backed adoption and expansion, onsite executive engagement, and cross-functional feedback to Product. Ensure measurable growth outcomes, retention, and long-term value realization through executive success plans and field partnerships.