Jobs at ServiceTrade

Owns strategy, execution, and optimization of integrated B2B SaaS marketing campaigns across email, paid media, nurture, landing pages, webinars, events, and ABM. The role drives awareness, pipeline, conversion, and revenue through data-driven testing, lifecycle programs, product launches, cross-functional collaboration, and responsible use of AI and automation.

Owns the end-to-end planning, execution, and performance analysis of B2B trade shows, conferences, association programs, and partner events. Responsibilities include event strategy, budgeting, vendor negotiations, logistics, freight coordination, on-site leadership, lead capture, Salesforce reporting, sales alignment, and process improvement. The role also manages partner relationships, event inventory, promotional materials, and multiple complex projects while traveling approximately 15–20%.

Lead the design, development, optimization, and maintenance of scalable batch and streaming data pipelines. Build ETL/ELT workflows using Python, SQL, and AWS services; optimize data models and cloud data platforms; ensure data quality, integrity, reliability, and performance; establish CI/CD and infrastructure-as-code practices; resolve pipeline issues; document systems; and mentor junior engineers.

Lead the development, testing, and maintenance of scalable accounting integrations using JavaScript/TypeScript, Node.js, REST APIs, webhooks, and AWS serverless services. Diagnose complex issues, improve system reliability and performance, document processes, manage competing priorities, and mentor junior engineers. Build event-driven workflows that synchronize data with external accounting platforms while applying robust retry, idempotency, authentication, and testing practices.

Lead product marketing strategy and go-to-market execution for ServiceTrade’s fire protection and mechanical SaaS products. Own positioning, messaging, competitive intelligence, sales enablement, executive communications, and launches, particularly AI-powered capabilities. Build the product marketing function, translate customer and market insights into roadmap guidance, and drive product adoption across field service contractors, technicians, service managers, and business leaders.

Manage a portfolio of high-value SaaS customers, driving retention, adoption, renewals, expansion, and upsell revenue. Conduct business reviews, demonstrations, and growth planning; identify at-risk accounts; coordinate issue resolution across internal teams; negotiate renewal contracts; manage Salesforce pipelines and forecasts; and maintain accurate account records. The role requires consultative relationship management, quota achievement, strong presentations, and occasional customer travel.

Lead strategic design and evolution of native iOS and Android apps, own mobile roadmap and architecture (MVVM/MVI), drive offline-first data sync, CI/CD (GitHub Actions, Fastlane), telemetry and performance tuning (Kibana, Crashlytics, Pendo), mentor engineers, enforce security (OWASP MASVS) and collaborate cross-functionally to ensure scalable, maintainable mobile platforms.