Teams at SHI International Corp.

The Enterprise Account Executive develops new and existing customer relationships, builds sales pipelines, exceeds revenue and profit targets, and delivers tailored IT solutions. Responsibilities include prospecting, consultative selling, negotiation, account management, pricing proposals, partner collaboration, competitive positioning, customer meetings, and participation in industry events. The role requires residing in the Chicago area, spending at least 50% of time meeting customers, and traveling within the territory and to business events.

Develop and execute product strategies and roadmaps, manage requirements and backlogs, conduct market and competitive research, lead beta programs, monitor product performance, and support launches. The role collaborates with engineering, sales, marketing, and support teams, communicates product direction to stakeholders, provides product training and demonstrations, and uses customer feedback and data to guide improvements.

Owns customer and business problems from discovery through delivery, adoption, measurement, and iteration for SHI’s digital customer experience platform. Defines product strategy, roadmaps, requirements, and success metrics; conducts customer research; creates prototypes; partners with engineering, design, sales, and other teams; applies AI-first practices; and supports launches, adoption, experimentation, and continuous product improvement.