Merchant Care Representative
1 week ago
Work closely with assigned & non-assigned B2B Merchants to handle their inquiries and issues professionally, effectively, efficiently and accurately.
Identify and assess our Merchant’s needs to achieve service delight.
Have a balanced approach to solving Merchant issues that minimizes the company’s financial liability while maximizing the Merchant experience [win win approach].
Effectively manage queue of incoming tickets and calls on a day-to-day basis, including following up to inquiries based on dates that were committed to.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Troubleshoot Merchant issues.
Take criticism on the chin, accept responsibility on company's behalf and exhibit composure in dealing with upset clients.
Keep accurate record of Merchant’s interactions with proper documentation.
Follow communication procedures, guidelines, and policies.