Jobs at ShipBob
7

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All Jobs
Data + Analytics
Dev + Engineer
Marketing
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Manager, Merchant Care

ShipBob
Chicago
3 days ago
+16
ShipBob is looking for an experienced Manager, to lead the Merchant Care team, who is fanatically passionate about coaching and teaching others to be their best. The Merchant Care team is responsible for providing support to business clients that are using ShipBob’s tech-enabled fulfillment services.

Merchant Care Representative

ShipBob
Chicago
1 week ago
+16
Work closely with assigned & non-assigned B2B Merchants to handle their inquiries and issues professionally, effectively, efficiently and accurately. Identify and assess our Merchant’s needs to achieve service delight. Have a balanced approach to solving Merchant issues that minimizes the company’s financial liability while maximizing the Merchant experience [win win approach]. Effectively manage queue of incoming tickets and calls on a day-to-day basis, including following up to inquiries based on dates that were committed to. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Troubleshoot Merchant issues. Take criticism on the chin, accept responsibility on company's behalf and exhibit composure in dealing with upset clients. Keep accurate record of Merchant’s interactions with proper documentation. Follow communication procedures, guidelines, and policies.

Content Marketing Specialist

ShipBob
Chicago
1 week ago
+16
Company Overview Launched in 2014, ShipBob is a tech-enabled fulfillment and logistics solution for growing e-commerce companies. Our goal is to alleviate the daily stress associated with picking, packaging and shipping so business owners can focus on more important aspects of their brand. Through our software and operations arm, we are on a mission to help businesses be successful online. We pride ourselves on our inclusive and richly diverse

Business Development Manager

ShipBob
Chicago
1 week ago
+16
Company Overview Launched in 2014, ShipBob is a tech-enabled fulfillment and logistics solution for growing e-commerce companies. Our goal is to alleviate the daily stress associated with picking, packaging and shipping so business owners can focus on more important aspects of their brand. Through our software and operations arm, we are on a mission to help businesses be successful online. We pride ourselves on our inclusive and richly diverse

Senior Software Engineer

ShipBob
Chicago
2 weeks ago
+16
As a Senior Software Engineer, you will have the opportunity of creating a first to market software product for serving hundreds of thousands of e-commerce businesses across the country. You will partner closely across the technology, product and operations teams in an effort to develop cutting edge, scalable, web-based products. You work with our team of product developers throughout the entire product lifecycle, from initial explorations through final deliverables. As such, the candidates must be able to collaborate effectively and efficiently with multiple teams.

Data Analyst

ShipBob
Chicago
2 weeks ago
+16
Perform/handle ad hoc analysis and data requests. Design, build and maintain dashboards for easy data visualization and understanding. Develop processes to record and maintain clean data within our database. Own strategic projects related to product pricing, operational efficiencies, and other projects. Contribute to analytics department roadmap for planning and executing projects.

Business Development Representative

ShipBob
Chicago
2 weeks ago
+16
Our Business Development Representatives develop logistical solutions for small to medium size businesses using the full suite of ShipBob's services. A BDR's primary responsibility is to evaluate each merchant's unique business needs and collaborate with ShipBob's Account Executives to close deals with merchants that have not previously worked with us. Our representatives achieve quota by meeting expected metrics for outbound touches and demos set for their respective Account Executives.