Teams at Sift

Drive enterprise SaaS sales from prospecting through close, expanding adoption among strategic accounts. Engage business and technical decision-makers, including C-suite stakeholders, to address fraud challenges using Sift’s machine learning platform. Build consultative business cases, articulate platform differentiation, collaborate cross-functionally, and help shape sales strategy and growth. Requires strong organizational skills, adaptability, and experience managing complex B2B sales cycles.

Manage a portfolio of customer accounts, build trusted relationships, diagnose needs, drive adoption of Sift's platform, track business outcomes, advocate for customer feedback, support QBRs, and develop expertise in fraud, payments, trust and safety, and SaaS products.

Serve as the persistent technical partner for strategic and premium customers, diagnosing workflows, labeling, configurations, model behavior, and technical health. Build success plans with Customer Success Managers, guide implementations and model releases, conduct technical health reviews, coordinate fraud incident responses, and communicate technical findings to business and engineering stakeholders. Identify recurring customer patterns and provide feedback to Product and Engineering while supporting account retention and growth.