Teams at Smile Digital Health

Serve as primary implementation and operational lead for assigned customers, coordinating cross-functional teams to ensure onboarding, delivery, escalation management, SOW support, adoption, renewals, and long-term customer success.

Design, develop and execute performance, load, stress and regression tests for API and web applications. Model scenarios, analyze NFRs and bottlenecks, maintain test frameworks, report metrics, and collaborate with development and infra teams to improve scalability and reliability.

Lead full sales cycle for US Payer and Clinical Reasoning accounts: prospecting, negotiating, closing, and managing accounts. Identify growth opportunities, present business reviews, resolve escalations, and collaborate cross-functionally. Maintain deep product and market knowledge, meet sales quotas, and travel 25-40% to support clients and partners.