Teams at Smokeball

Own the Personal Injury product area from customer discovery and strategy through delivery and iteration. Build relationships with US personal injury firms, lead interviews and usability testing, prioritize the roadmap, create wireframes and AI-assisted prototypes, and partner with Australia-based engineering teams. Support backlog planning, launches, adoption tracking, and continuous improvement while mentoring other product managers and collaborating across Sales, Customer Success, Support, and executive stakeholders.

Leads and coaches a team of up to six outbound SDRs responsible for generating qualified pipeline. Owns performance against meetings, opportunities, pipeline, and conversion goals; develops cold-calling, multichannel prospecting, account-based strategies, and messaging; partners with AEs; recruits and develops SDR talent; and maintains Salesforce and Outreach reporting discipline. The role also drives practical use of Claude and other AI tools for research, personalization, coaching, and productivity.

Provides senior-level support for Archie, an AI-powered legal practice management tool. Responsibilities include escalating and resolving complex client issues, reproducing problems, identifying root causes, maintaining Zendesk tickets, creating troubleshooting documentation, monitoring trends, and partnering with product and engineering leaders on solutions. The role also guides support specialists, improves workflows, and contributes to response times and client satisfaction across integrated and standalone products.