Jobs at Sonesta International Hotels Corporation

Provide HR leadership and strategic support to hotel executive committee and employees. Drive employee engagement, talent acquisition, performance management, training, labor and employee relations, compliance with employment laws and corporate policies, conduct investigations, coach managers, and oversee HRIS-driven processes to support operational and cultural goals.

The Front Desk Manager ensures exceptional guest service by overseeing front office operations, training staff, and managing performance. Responsibilities include guest relations, recruiting, scheduling, and operational compliance, maintaining high service standards. The role involves hands-on leadership and collaboration with various departments to enhance the guest experience.

Manage front office operations and staff, serve as Manager on Duty, ensure excellent guest service, handle training, hiring, cash procedures, billing accuracy, VIP arrivals, and coordinate with hotel departments to resolve guest issues and support sales initiatives.