Leads software engineering across broker productivity products and core platform squads. Owns engineering delivery, infrastructure and security roadmaps, cross-squad practices, migrations, integrations, testing, and compliance remediation. Partners with product and company leadership, hires and develops senior engineers and tech leads, and builds scalable engineering management structures. The role remains hands-on through design reviews, specifications, code reviews, and technical spikes.

Lead Technical Operations for an AWS-native, HIPAA/CMS-regulated platform: own DevOps, security/compliance (SOC2/HIPAA), IT, observability, incident response, and AI-enabled automation. Build policies, tooling, and a small team; partner with engineering and product; drive uptime, MTTR, deployment frequency, and audit readiness.

Design data-rich workflows, interfaces, visualizations, and controls for brokers, agency leaders, and internal operations teams. Conduct user research, translate complex data into intuitive experiences, partner with Product, Engineering, and Data from discovery through launch, contribute to Spark’s design system, and incorporate AI into design workflows.