Jobs at SpotOn

Lead Intelligence, Reporting, and AI product teams; define product strategy and roadmaps; manage and coach Product Managers; use customer insights, metrics, market analysis, and emerging technologies to prioritize products; and collaborate with Engineering, Design, Sales, Support, executives, investors, and restaurant clients to deliver innovative solutions.

Leads Business Development Operations by managing people, processes, systems, reporting, KPIs, partner referrals, program implementation, events, budgets, and cross-functional planning. Owns Salesforce and related tools, improves sales processes through automation, supports leadership decision-making, coordinates enablement and compensation workflows, and manages partner and client-facing operational activities. The role requires hospitality industry experience, Salesforce expertise, people management, and travel up to 25%.

Own the Merchant Dashboard product strategy, roadmap, information architecture, personalization, and monetization surfaces. Partner with Engineering, Design, Marketing, Data Science, and go-to-market teams to deliver intuitive restaurant software. Analyze customer feedback, market trends, competition, and product data to identify opportunities, guide experimentation, make prioritization trade-offs, and advocate for merchant needs. Collaborate on product positioning and continuously iterate based on measurable insights.

Own the end-to-end onboarding for enterprise and mid-market multi-location clients, managing technical configuration, integrations, timelines, stakeholder communications, testing, documentation, and KPIs to ensure successful POS activation and client adoption.

Build and maintain Salesforce production code as part of an Agile Scrum team. The associate engineer will fix scoped bugs, implement Apex and Lightning Web Components changes, write unit tests, use Git and Jira, and move releases through sandbox, UAT, and production with Gearset. The role includes learning Salesforce development practices, participating in sprint ceremonies, using AI coding assistants responsibly, and joining shared on-call and deployment rotations.