Teams at SquareTrade

Own and support the My Account digital product roadmap, backlog, discovery, and lifecycle management. Partner with operations, customer experience, marketing, partner management, engineering, and global product teams to improve onboarding, account management, self-service, and customer service experiences. Use KPIs, customer feedback, and product discovery to prioritize work, define outcomes, manage risks, and deliver measurable improvements in engagement, retention, satisfaction, and support costs.