Jobs at Staples

Develop and close new enterprise technology accounts across a regional territory. Prospect Fortune 1000 and Global 500 organizations, qualify opportunities, conduct consultative sales engagements, build C-level relationships, negotiate technology solutions, collaborate with internal teams and vendors, and drive contractual growth through long sales cycles.

Supports customers and internal sales teams by managing inbound and assigned sales opportunities, building pipeline, recommending category-specific products, and closing transactional or solution-based business. The role involves consultative selling, CRM usage, customer follow-up, cross-functional collaboration, and meeting sales, margin, activity, and conversion goals while developing strong customer relationships.

Conducts outbound and inbound customer calls, reactivates accounts, identifies sales opportunities, negotiates pricing, prepares special quotes, and meets sales quotas. Maintains CRM records, analyzes order history, collaborates with account managers and sales specialists, and promotes products and services including office supplies, furniture, technology, print, and promotional products.

Conduct outbound and inbound B2B sales conversations, reactivate customers, identify expansion opportunities, prepare negotiated quotes, process special pricing, maintain CRM records, and meet sales quotas. The role partners with account managers and specialists to connect customer needs with office supplies, furniture, technology, print, and promotional solutions.

Manage an established portfolio of business customers, build long-term relationships, identify growth opportunities, conduct outbound sales calls, recommend relevant products and services, and increase account revenue and profitability. The role requires pipeline discipline, account planning, customer needs analysis, collaboration with internal partners, and consistent achievement of sales and productivity goals.

Leads the strategy, roadmap, and optimization of Quill.com customer experience and loyalty products, including onboarding, rewards, chat, cart, checkout, and reorder journeys. Owns engagement, retention, repeat purchase, loyalty, and customer lifetime value outcomes. Partners with Marketing, Analytics, UX, and Technology teams; uses customer insights, analytics, A/B testing, and competitive research to reduce friction, launch products, and improve digital experiences.

Own and evolve the Quill brand strategy and governance; lead enterprise marketing calendar and integrated brand campaigns across owned and earned channels; direct consumer PR and organic social; align cross-functionally and manage agencies, budgets, and brand measurement/KPIs; build scalable marketing operations and serve as senior brand spokesperson.

Owns the evolution of Staples’ sales intelligence platform, combining product ownership, analytics, semantic modeling, automation, and AI enablement. Responsibilities include translating business strategy into data and product requirements, analyzing sales performance, developing dashboards and decision-support solutions, managing roadmaps, driving adoption, establishing governance and quality controls, mentoring contributors, and partnering with Sales, Data, Technology, and Strategy teams.

Reviews, drafts, and negotiates commercial contracts, including vendor, manufacturing, licensing, merchandising, and services agreements. Manages contract timelines, approvals, repositories, and data; conducts legal and regulatory research; supports internal training; identifies contract risks and process improvements; and coordinates cross-functional contracting initiatives while balancing legal, financial, operational, and compliance considerations.

Analyzes datasets and investigates cyber fraud and suspicious activity, develops fraud prevention strategies using analytics and predictive modeling, improves detection tools and monitoring, conducts post-incident investigations, communicates risks and recommendations, researches emerging fraud schemes, and supports cross-functional fraud response initiatives.

Leads the administration, support, reliability, security, disaster recovery, and continuous improvement of Staples’ enterprise IBM i and IBM Power Systems infrastructure. Manages hardware and operating system lifecycles, backups, replication, monitoring, capacity planning, incident response, audits, vendors, budgets, modernization initiatives, and operational procedures. Provides technical and people leadership for senior IBM i platform engineers while partnering with cybersecurity, architecture, application, business, and vendor teams.

Lead strategy, roadmap, and scaling of enterprise AI/ML platforms (including GenAI and agent frameworks). Enable cross-functional teams to build, deploy, govern, and operate production-grade AI solutions; define architecture and guardrails; track adoption, reliability, cost, and developer productivity; partner with Security, Privacy, Cloud, and vendor partners; and drive platform delivery through agile execution.

Lead architecture and evolution of enterprise observability platforms (APM, infrastructure monitoring, session replay, log analytics). Define integration patterns, telemetry standards, and governance. Partner with Engineering, SRE, Product, and Infrastructure to embed observability best practices, evaluate new technologies (OpenTelemetry, distributed tracing, AI-driven observability), drive platform standardization, and manage vendor relationships to improve MTTD/MTTR and system reliability.