Teams at Staples

Leads Quill’s end-to-end B2B e-commerce go-to-market strategy, including category launches, brand initiatives, seasonal campaigns, promotional calendars, and cross-functional execution. Partners with merchandising, marketing, sales, finance, loyalty, analytics, and operations to drive revenue, margin, engagement, and consistent customer messaging. Owns customer and market insights, competitive benchmarking, sales enablement, launch execution, KPI measurement, and continuous improvement.

Leads the strategy, roadmap, and optimization of Quill.com customer experience and loyalty products, including onboarding, rewards, chat, cart, checkout, and reorder journeys. Owns engagement, retention, repeat purchase, loyalty, and customer lifetime value outcomes. Partners with Marketing, Analytics, UX, and Technology teams; uses customer insights, analytics, A/B testing, and competitive research to reduce friction, launch products, and improve digital experiences.

Own and evolve the Quill brand strategy and governance; lead enterprise marketing calendar and integrated brand campaigns across owned and earned channels; direct consumer PR and organic social; align cross-functionally and manage agencies, budgets, and brand measurement/KPIs; build scalable marketing operations and serve as senior brand spokesperson.