Teams at Staples

Convert inbound and outbound leads into revenue by building customer relationships, recommending technology solutions, managing opportunities in CRM, collaborating with account teams and vendors, and meeting sales, revenue, and margin goals.

Manage large, multi-site contract furniture projects including timelines, budgets, resource allocation, reading construction and furniture drawings, coordinating trades and clients, and mitigating risk. Requires strong communication, customer focus, and travel within and outside the market.

Own retention, repeat purchase, and loyalty across Quill.com. Define strategy and roadmap, optimize customer journeys, run A/B tests and analytics, collaborate cross-functionally, and measure improvements in retention and lifetime value.