Teams at Storable

Manages strategic SaaS client relationships to drive adoption, renewals, retention, satisfaction, and value realization. Leads onboarding, account configuration, business reviews, executive engagement, health monitoring, and escalations. Partners with product, engineering, implementation, and internal teams to translate client feedback into product requirements and improvement initiatives. Uses CRM tools to track engagement and communicates strategic insights across the organization.

Owns large-scale payments platform migration execution, including cohort planning, client communications, cutover coordination, exception account transitions, risk reporting, and cross-functional delivery. Leads commercial pricing operations, rate communications, escalation management, and merchant account practices. Manages and develops Merchant Services Executives while using AI-assisted analytics and workflow improvements to strengthen prioritization, reporting, risk visibility, and team productivity.

Lead full-lifecycle custom software and professional services projects for strategic marina customers. Serve as primary executive-facing contact, translate needs into SOWs and project plans, align Product & Engineering, manage UAT and launches, monitor metrics, control project financials, and drive operational excellence using AI tools and cross-functional collaboration.