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Strata Decision Technology
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Implement performance management solutions for financial institutions, analyze financial planning processes, collaborate with clients, and modify products to meet client requirements.
Provide technical guidance and support to clients for software implementation and optimization projects. Troubleshoot issues using SQL and Analysis Server, recommend mitigation approaches, and collaborate with team members.
Manage the daily operations of the Service Desk, implement ITSM best practices, asset and inventory management, and work with the IT & Security team to develop and implement SLAs. Responsible for managing team performance, vendor management, and acting as a liaison to other teams within the company.