Jobs at Stripe

Lead large-scale go-to-market planning and transformation programs from end to end. Develop roadmaps, project plans, milestones, reporting, business cases, and change management plans. Partner with Sales Leadership, Finance, Product, Legal, and Systems to align priorities, secure resources, mitigate risks, improve planning processes, and drive adoption of scalable tools, including AI-based solutions.

Leads end-to-end RFP and RFI processes for large strategic pursuits, including bid evaluation, response strategy, proposal writing, contributor coordination, review management, and deadline delivery. Translates technical and business requirements into persuasive proposals, develops value propositions and commercial recommendations, and improves proposal processes, tools, templates, and performance reporting using win-loss data.

Leads Customer Success strategy and operations by designing operating models, planning processes, reporting infrastructure, OKRs, dashboards, AI-enabled workflows, and scalable technical solutions. Partners with senior leadership, analyzes performance, manages territories, improves systems and workflows, and drives cross-functional initiatives from requirements through implementation to increase efficiency and customer impact.

Analyze partner integration and operational data to identify trends, anomalies, bottlenecks, and root causes. Build data pipelines, models, dashboards, automation scripts, and operational tooling that improve efficiency, accuracy, monitoring, and scalability. Collaborate with engineering, product, and partner operations teams to translate operational challenges into technical solutions, reporting requirements, and process improvements.

Resolve user escalations within service-level agreements through direct communication, troubleshooting, triage, and cross-functional collaboration. Conduct data-driven root-cause analyses, identify recurring issues, influence product and engineering remediations, present insights to leaders, improve support processes, and help establish the escalation team. The role also supports training, stakeholder accountability, and product roadmap improvements.

Provides technical product support by troubleshooting complex user issues through email and phone, using SQL and APIs to analyze data and diagnose problems. Collaborates with Engineering, Product, and Operations to resolve issues, improve support processes, create self-service documentation, and lead cross-functional initiatives that improve CSAT, contact rates, SLA compliance, and platform reliability.

Leads a team of platform account executives selling Stripe payments solutions to enterprise SaaS platforms. Responsibilities include driving revenue growth, expanding global partnerships, developing sales strategies, managing pipeline and forecasting, shaping product roadmaps, hiring and coaching sales talent, leading strategic executive relationships, and creating scalable sales processes and programs.

Supports 2–3 executive leaders through complex calendar management, travel and expense coordination, meeting and offsite planning, action-item tracking, milestone monitoring, and administrative process improvement. The role advises executives on prioritization and organization, handles sensitive information, and supports team operations and culture in a fast-paced technology company.

Manage a portfolio of Stripe platform customers throughout the post-sale lifecycle. Drive account health, product adoption, retention, renewals, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account managers, operations, product, engineering, and support teams. Advocate for customer needs, lead technical and business conversations, and identify opportunities to increase customer value.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.

Own new-business sales for Stripe Connect with upper middle market and enterprise software platforms. Manage named accounts, prospect outbound opportunities, build C-level relationships, lead complex consultative sales cycles, conduct product workshops and financial analyses, negotiate commercial agreements, and close deals. Partner with Product, Engineering, Finance, and company leaders to refine sales processes, shape platform strategy, and develop scalable engagement models.

Drive new customer acquisition for Stripe's Startup and SMB segment by owning full sales cycles from lead to close, prospecting inbound and outbound, solving client needs cross-functionally, and driving product adoption while meeting sales targets.

Manage enterprise customer relationships after sale, focusing on retention, account health, product adoption, payment optimization, renewals, growth, and satisfaction. Conduct business reviews, advise customers on payments and product value, identify expansion opportunities, advocate internally, and share customer insights with product, engineering, support, marketing, and sales teams.

Lead Stripe’s enterprise Platform Sales team, driving revenue growth and global expansion across SaaS platforms. Responsibilities include managing and developing account executives, shaping deal strategy, building executive relationships, improving pipeline and forecasting, supporting product roadmap decisions, creating sales processes, and delivering revenue attainment. The role also involves hiring, coaching, organizational planning, and developing scalable sales playbooks for payments monetization.

Lead and scale Stripe’s commercial sales team focused on growing existing mid-market accounts. Responsibilities include hiring, coaching, and managing Account Executives; driving product adoption, revenue growth, and share of wallet; developing go-to-market strategy; forecasting performance; building executive customer relationships; and collaborating cross-functionally to improve sales efficiency.

Lead and grow a high-performing team of Customer Success Managers supporting Stripe’s strategic enterprise customers. Responsibilities include recruiting, coaching, developing customer engagement strategies, driving adoption, renewals and growth, managing account risks, advising on account strategy, serving as an executive sponsor, and establishing operating rhythms such as account planning and health reviews. The role also requires cross-functional collaboration, executive relationship management, and solving complex customer and business problems in a high-growth environment.

Lead and grow a team of Account Executives focused on acquiring venture-funded technology startups. Responsibilities include recruiting, coaching, sales strategy, revenue and acquisition growth, pipeline improvement, customer relationship management through executive levels, forecasting, and cross-functional collaboration to shape Stripe products and solutions. The role combines people leadership with direct involvement in complex sales cycles and requires experience scaling technology sales teams in high-growth environments.

Lead and scale a commercial sales team focused on acquiring and expanding mid-market accounts. Responsibilities include hiring, coaching, forecasting, managing sales performance, developing go-to-market strategy, driving revenue growth, building customer relationships, and collaborating cross-functionally to improve team efficiency and product alignment.

Drive new business growth for Stripe Terminal by prospecting, managing the full sales cycle, closing strategic deals, and expanding existing customer relationships. Lead complex product and technical sales conversations involving hardware, software, and payments. Develop go-to-market strategies, negotiate bespoke agreements, advise customers and internal teams, and collaborate with Product, Engineering, Marketing, and User Operations to accelerate adoption.

Lead and coach an enterprise sales team focused on acquiring new customers across AMER. Develop sales strategy, train representatives in consultative and solution-based selling, manage revenue and activation targets, build strategic client relationships, collaborate cross-functionally, and support direct reports’ career development. The role requires extensive technology, SaaS, banking, or payments sales experience and a proven record of scaling high-performing teams.