Teams at Syndigo

Own post-sale relationships for 15–25 enterprise customers, serving as a strategic and technical advisor. Drive adoption, ROI realization, retention, expansion, executive engagement, QBRs, advocacy, and account health management for Ratings & Reviews and other SaaS solutions. Coordinate cross-functional teams, troubleshoot platform challenges, identify growth opportunities, and communicate customer needs to Product, Support, and Services.

Own post-sale success for 15–18 enterprise SaaS customers, serving as a trusted advisor to executive stakeholders. Drive customer outcomes, product adoption, retention, renewals, expansion, advocacy, and ROI realization. Lead QBRs, manage escalations and risk mitigation, identify upsell opportunities, and coordinate internal Product, Support, Services, Sales, and leadership resources. The role is hybrid, requiring two days per week in the Chicago office.

Lead complex enterprise PXM, PIM, and MDM programs from planning through delivery. Own governance, budgets, forecasts, risks, dependencies, scope changes, and commercial impacts while coordinating customers, partners, system integrators, architects, implementation, product, engineering, and commercial teams. Facilitate executive steering committees, communicate program status transparently, ensure financial performance, and govern compliant AI-assisted delivery practices.