Teams at Talkdesk

Own client discovery, workflow mapping, AI solution design, implementation, testing, UAT, go-live, and post-launch value delivery for retail, e-commerce, hospitality, and restaurant clients. Translate operational needs into product specifications, coordinate engineering and solution teams, define success metrics, manage compliance requirements, travel to client sites, and influence the AI product roadmap through field insights.

Leads and scales a Financial Services and Insurance solution engineering team. Responsibilities include coaching, recruiting, building repeatable pre-sales processes, partnering with Sales, Product, Engineering, Customer Success, and Professional Services, managing KPIs and forecasts, supporting complex enterprise deals, and navigating executive customer relationships, escalations, compliance requirements, and AI-powered SaaS solutions.

Design and implement complex software solutions for clients, leading discovery and scoping sessions, creating statements of work, and translating business requirements into technical solutions. Partner with sales, product, implementation, and engineering teams to address gaps, prioritize roadmap features, improve methodologies, and deliver enterprise IT projects. Provide technical guidance and communicate effectively with stakeholders across technical skill levels.