Teams at tastylive

Provide frontline technical support for traders via phone, email, and chat. Troubleshoot hardware, OS, networking, connectivity, and platform access across desktop, web, and mobile. Document issues in Salesforce and JIRA, escalate to engineering, test updates in staging, and help educate users on platform navigation and configuration.

Lead platform-level product strategy and execution for onboarding, account security, funding, and shared UI components across mobile, web, and desktop. Define accessibility standards, metrics (OKRs/KPIs), and ROI-driven business cases. Coordinate cross-functional teams and vertical product lines, use AI/ML and advanced analytics for personalization and discovery, and monitor post-launch performance and reliability.

Lead best execution and trade surveillance for the broker-dealer, owning program policies, regulatory reporting, trade lifecycle operations, surveillance systems tuning, execution quality analysis, and cross-functional remediation and projects.