Tock Careers in Chicago
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Fraud Prevention Specialist

Tock
Chicago
1 week ago
+30
About Tock Tock is reimagining how chefs, restaurants, and wineries across the world run their businesses and manage reservations. Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three star and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on

Hospitality Manager- Nights/Weekends

Tock
Chicago
1 week ago
+30
Tock is looking to expand our Hospitality Team and we need a thoughtful and dedicated Hospitality Manager to join our growing support staff. You will be tasked with providing product guidance and working to resolve a variety of issues. As a member of the team, you will be front and center of customer success, filtering issues and brainstorming solutions with members of all internal teams. You will start your journey at Tock with a robust in-office training program to help you quickly become a service industry expert. After the training program, this position will have the option to work from home.

Site Reliability Engineer

Tock
Chicago
2 weeks ago
+30
Evaluating and building out new infrastructure components when the need arises. Maintaining and scaling our existing fleet of virtual machines and Kubernetes clusters. Partnering with product development teams to design and implement new features, with a particular focus on whole-system robustness and performance. Enhancing the observability of the serving stack, giving everyone more tools to troubleshoot and understand what prod is up to. Automating away toil as you come across it. Participating in the production oncall rotation, including incident response and driving improvements through blameless post-mortems. Mentoring and educating your colleagues in your areas of expertise.

Implementation Engineer

Tock
Chicago
1 month ago
+30
As an Implementation Engineer, you will be the link between customers and the engineering team. You will largely be responsible for managing the software implementation process for onboarding a large number of customers on Tock’s platform. As an Implementation Engineer, you will work with a roster of esteemed restaurants and large enterprise restaurant groups. The successful candidate is a seasoned engineer with a proven track record of being detail oriented, demonstrating good communication skills, translating business requirements into technical implementation for customers and manage the process from start to finish.

Sales Manager

Tock
Chicago
1 month ago
+30
Tock is looking for an experienced and motivated Sales Manager to join our team. As a member of Tock's growing sales organization, you'll be part of a dynamic group, working alongside some of the world’s best Chefs, accomplished entrepreneurs, and world famous restaurant owners. The ideal candidate is interested in working in a startup environment and is excited about the restaurant and hospitality industry.

Sales Development Executive

Tock
Chicago
1 month ago
+30
As a Sales Development Executive, you will help to generate new business opportunities and work closely with our Territory Account Executives to schedule meetings and product demonstrations. This position is a step into our Sales department and an opportunity to learn sales fundamentals and what it takes to generate a sales pipeline.

Senior Product Designer

Tock
Chicago
1 month ago
+30
We’re looking for a Senior Product Designer to lead the exploration, strategy, and design of new features that reimagine how restaurants operate and how guests across the world explore, discover, and book reservations. You'll be responsible for researching, prototyping, designing, building, and iterating on your ideas alongside your design and engineering teammates.

Senior Support Engineer

Tock
Chicago
1 month ago
+30
As a Senior Support Engineer, you will be the link between customers and the engineering team. You will largely be responsible for managing the software and process for supporting a large number of customers on Tock’s platform. As a Senior Support Engineer, you will work with a roster of esteemed restaurants and large enterprise restaurant groups. The successful candidate is a seasoned engineer with a proven track record of being detail-oriented, demonstrating good communication skills, analyzing customer issues, technical troubleshooting and track and manage issues for the engineering team from start to finish. As a Senior support engineer, your responsibility will also include building and managing the support engineering team.

Support Engineer

Tock
Chicago
1 month ago
+30
As a Support Engineer, you will be the link between customers and the engineering team. You will largely be responsible for managing the software and process for supporting a large number of customers on Tock’s platform. As a Support Engineer, you will work with a roster of esteemed restaurants and large enterprise restaurant groups. The successful candidate is a seasoned engineer with a proven track record of being detail-oriented, demonstrating good communication skills, analyzing customer issues, technical troubleshooting and track and manage issues for the engineering team from start to finish.

Account Manager

Tock
Chicago
4 months ago
+30
As an Account Manager, you are the face of Tock to our customers. You will be responsible for managing the software implementation process, client relationship, performance analysis, and customer success on Tock’s platform. As an Account Manager, you will work with a roster of esteemed restaurants and share with them how to best utilize Tock to reach their business goals. The successful candidate is a seasoned project manager with a proven track record of being detail oriented, demonstrating excellent communication skills, solving customer questions and problems in a timely fashion, and proactively making strategic business recommendations for customer success.

Territory Account Executive (Sales)

Tock
Chicago
4 months ago
+30
Tock is looking for an experienced and motivated Territory Account Executive to join our growing team. As a member of Tock's growing sales organization, you'll be part of a dynamic group, working alongside some of the world’s best Chefs, accomplished entrepreneurs, and world famous restaurant owners. The ideal candidate is interested in working in a startup environment and is excited about the restaurant and hospitality industry.

Associate Account Manager

Tock
Chicago
4 months ago
+30
As an Associate Account Manager, you will help to support our Account Management team through the software implementation process, client relationships, performance analysis and customer success on Tock’s platform. The ideal candidate has a proven track record of being detail oriented, demonstrates excellent communication skills and has the ability to problem solve in a fast-paced environment.

Senior Software Engineer (Frontend)

Tock
Chicago
4 months ago
+30
We’re looking for a Senior Software Engineer (Frontend) to join our team to help build fast, easy and beautiful tools for thousands of restaurants. As a Senior Software Engineer (Frontend), you will work directly with the product designers and software engineers in the team to build and maintain the frontend architecture, build high-quality re-usable web-component on HTML5, CSS and JavaScript. You will bring to the team industry best practices around modularization, code-organization, accessibility, and responsive layouts. People who do well on this team are self-motivated with a passion for the problems we’re out to solve and how technology can help. We look for individuals with a deep knowledge of HTML, CSS, and JavaScript and those who are ready to champion our web-based and mobile-first philosophy. Our team is pretty small (almost a dozen engineers and a few designers), and undergoing exponential growth, so there's a great opportunity for you to make a difference.

Senior Software Engineer (Full Stack)

Tock
Chicago
4 months ago
+30
You'll be helping us build the next generation restaurant ticketing system, based on the tried and true (and proven) system deployed at world-class restaurants such as Alinea, Next, The French Laundry, and more. We're looking for engineers who are generalists — you'll be working with a mix of front and back-end web development tools. Our team is pretty small (almost a dozen engineers and a few designers), and undergoing exponential growth, so there's a great opportunity for you to make a difference.

Senior Visual Designer

Tock
Chicago
4 months ago
+30
We are looking for a brand-obsessed visual designer with an extensive digital background to contribute to our business, it’s growth and success, while helping anchor and grow our design team. You’ll be responsible for delivering high-performing, on-brand creative work for web, email, social media, and digital acquisition ads. You’ll also help redefine our brand, giving the team and entire company the confidence to take Tock to the next level.