Teams at Topstep

Author and maintain chargeback policy library, design QA frameworks and training curriculum, and own quality standards. Develop SOPs, decision trees, response templates, and customer-facing policy language. Lead QA audits, coach BPO and internal agents, monitor trends, drive cross-functional alignment, and execute operational improvements to scale the chargeback and abuse program.

The Copywriter is responsible for creating engaging content for traders, including emails, blogs, and campaigns while ensuring brand voice consistency and NFA compliance.

Lead and build Topstep’s global in-house tax function, overseeing income and indirect tax compliance, ASC 740 provision processes, international tax and transfer pricing, managing external advisors, and developing a small tax team while implementing scalable processes and tax technology to support company growth.