Teams at Transmit Security

Lead post-sales technical engagement for strategic enterprise accounts to drive adoption, onboarding, integrations, and time-to-value. Serve as trusted technical advisor, resolve technical roadblocks, coordinate cross-functional teams, present roadmaps, run business reviews and enablement, and help shape product direction while supporting incident response and account expansion.

Serve as primary customer contact to onboard, drive adoption, and ensure customer success for SaaS security products. Build executive relationships, maintain success plans and health scores, coordinate with Sales, Product, and Professional Services, and drive renewals, upsell and cross-sell opportunities while escalating risks and ensuring high customer satisfaction.

The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis.