Jobs at TransUnion

Own technical client relationships for TransUnion Marketing Solutions audience engagements. Lead onboarding, implementation, workflow execution, issue resolution, escalations, and cross-functional coordination. Translate client requirements into configured solutions, analyze data flows and integrations, mitigate delivery risks, and educate technical and non-technical stakeholders. Apply AdTech, MarTech, audience platform, API, and digital advertising expertise while managing multiple client engagements and dependencies.

Leads complex billing adjustments and disputes, investigates billing failures and revenue leakage, performs root-cause analysis, prepares credit and debit memos, coordinates approvals across Sales, Operations, Finance, Legal, and IT, manages escalation reporting, supports mass adjustment uploads and audits, and coaches analysts on problem resolution and ledger accuracy.

Leads market planning and growth strategy for TransUnion’s Life Insurance business. Develops market-informed priorities, go-to-market strategies, value propositions, and thought leadership; translates insurance, actuarial, underwriting, and data concepts into executive recommendations. Partners with sales, analytics, product, and senior leadership to validate opportunities, reposition solutions, manage dependencies, and drive strategic initiatives. Represents the company in customer and industry engagements, with approximately 10–20% external engagement.

Leads U.S. issues management and crisis communications, developing internal and external response plans for reputational risks. Translates complex business, policy, and regulatory issues into persuasive narratives; supports government relations communications; builds reporter relationships; manages media inquiries, briefings, monitoring, and spokesperson training. Partners with internal teams, agencies, industry peers, and research organizations to execute communications campaigns and improve preparedness and performance.

Conduct applied AI research and develop automation, knowledge management, semantic search, retrieval, and reasoning systems. Build and evaluate proof-of-concepts, create frameworks for assessing AI risks and business impact, and collaborate with engineering teams to productionize successful concepts. The role explores agentic, causal, explainable, neuro-symbolic, and knowledge-enhanced AI, while contributing to publications and patents across financial services, fraud, risk, insurance, and marketing applications.

Build and operate production-grade AI-powered security automation, including agent orchestration, API integrations, data pipelines, remediation workflows, CI/CD security gates, dashboards, observability, and reliability controls. Lead technical direction for security tooling, mentor engineers, and collaborate with security and engineering teams to automate vulnerability remediation and improve operational outcomes.

Lead the vision, strategy, roadmap, and delivery of enterprise messaging products. Translate customer and market needs into scalable product capabilities, partner with engineering and data science teams, evaluate competitive and regulatory factors, and prioritize investments. Monitor adoption and performance metrics, lead cross-functional initiatives, support launches and customer engagements, and advance innovation in AI, analytics, automation, trust, and communications technologies.

Conduct red team, purple team, penetration testing, and threat emulation exercises across systems, networks, applications, and cloud environments. Identify vulnerabilities through reconnaissance, lateral movement, privilege escalation, phishing, social engineering, and adversary simulations. Develop custom scripts and tools, document findings, and communicate risks and recommendations to technical and non-technical stakeholders.

Supports international technology finance through quarterly forecasting, profitability and variance analysis, financial reporting, labor forecasting, investment analysis, and decision support. Partners with regional finance, Accounting, Technology, and senior business leaders to investigate financial performance, communicate insights, improve planning and reporting processes, and develop dashboards for non-Finance stakeholders. The role is hybrid, requiring at least two days weekly in an assigned office.

Oversee U.S. payroll tax compliance, reconciliations, notices, agency inquiries, filings, payments, registrations, and issue resolution. Coordinate with third-party payroll tax providers and partner with Payroll, HR, Finance, and other stakeholders. Support quarter-end and year-end processes, maintain audit-ready documentation and internal controls, research regulatory changes, and improve payroll tax processes to reduce compliance and financial risk.

Leads U.S. commercialization, revenue performance, customer outcomes, and solutions delivery for TransUnion’s Specialized Risk Group. Develops commercial strategy and operating plans, drives pipeline, adoption, retention, expansion, and value realization, and leads pre-sales and post-sales Solutions teams. Partners across Product, Sales, Finance, Delivery, Marketing, Operations, and Client Success, represents customer and market needs, resolves cross-functional escalations, and advises executive leadership on commercial, customer, product, and financial performance.

Leads global credentialing, re-credentialing, onboarding, product enablement, data stewardship, and account-maintenance operations for B2B credit customers. Manages approximately 40–50 associates through people leaders, improves speed and compliance, monitors KPIs and productivity, strengthens controls, and drives process and technology improvements. Partners with Sales, Compliance, Legal, Support, and technology teams to resolve onboarding issues, improve customer outcomes, and communicate operational requirements.

Lead TruIQ’s global product and AI strategy, developing a three-to-five-year roadmap spanning products, markets, technology, and business priorities. Drive international expansion planning, AI product opportunities, portfolio alignment, executive reporting, financial modeling, investment prioritization, and strategic storytelling. Partner with product, engineering, data science, technology, and international teams to align roadmaps and influence senior stakeholders across a complex global organization.

Designs, builds, and operates scalable AI platforms across multi-cloud and hybrid environments. Responsibilities include developing GenAI capabilities, RAG and agentic AI systems, observability, evaluations, guardrails, security, governance, and deployment automation. The role leads platform architecture, prototypes emerging technologies, ensures performance and reliability, partners with cross-functional teams, conducts design reviews, and mentors engineers.

Leads the design, development, testing, deployment, and production support of customer-facing full-stack applications using Java, Spring, microservices, REST APIs, and front-end technologies. Mentors engineers, conducts code reviews, coordinates releases across global teams, and drives Agile delivery. The role also applies generative AI, LLMs, RAG, and AI-assisted development tools to improve engineering productivity, quality, testing, troubleshooting, and customer experiences.

Own the strategy, roadmap, innovation, launch, and commercial performance of TransUnion’s Prefill Solutions portfolio. Lead cross-functional teams across product, engineering, data science, marketing, sales, finance, and training. Define customer journeys, prioritize investments, develop new products, oversee commercialization, analyze product and financial performance, and drive measurable adoption, conversion, accuracy, and revenue outcomes. Mentor product managers and lead strategic customer discovery and decision-making forums.

Own and grow strategic Property & Casualty insurance carrier accounts, driving revenue, retention, and expansion. Build executive relationships, develop account strategies, identify and close cross-sell and upsell opportunities, and manage complex sales cycles through negotiation and close. Partner with Product, Analytics, Marketing, Operations, Legal, and leadership teams to deliver consultative insurance technology solutions that improve underwriting, risk management, pricing, fraud mitigation, and profitability.

Define and lead the AI enablement strategy, roadmap, and commercialization plan for TruIQ analytics products. Translate customer needs into product requirements, guide AI-enabled product development, establish evaluation and governance frameworks, and partner with Engineering, Data Science, Security, Compliance, and go-to-market teams. The role promotes responsible AI adoption in regulated environments, validates intelligent capabilities, builds customer trust, and mentors Product Managers on AI product practices.

Leads global internal audit professional practices, methodology, quality assurance, risk assessment, annual planning, audit technology, analytics, and AI strategy. Oversees international audit regions, enterprise engagements, executive and Audit Committee reporting, issue management, regulatory alignment, and talent development. Serves as a trusted advisor to senior stakeholders while strengthening governance, controls, audit quality, and organizational effectiveness.

Supports fraud and identity platform customers through implementations, project coordination, technical issue resolution, SLA monitoring, reporting, and customer consultation. Builds relationships with stakeholders, identifies customer needs and opportunities, communicates insights to Sales and Product teams, and represents the customer voice in roadmap development. The role requires cross-functional collaboration, flexible on-call support, Pacific Time availability, and occasional overnight travel.