Teams at Unite Us

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, lead account strategy, design solutions for complex use cases, deliver QBRs and executive readouts, resolve cross-functional problems, advocate for customer needs, and mentor junior team members.

Lead Unite Us’s product organization, defining product vision, strategy, roadmap, and investment priorities across its healthcare and social-care platform. Oversee platform, identity, interoperability, APIs, analytics, regulatory compliance, and portfolio outcomes. Build and develop product leadership teams, establish outcome-focused practices, partner with engineering, design, sales, and customers, and drive measurable customer, financial, and social-impact results.

Provides operational, analytical, and consultative support for community strategy across Customer Success and Sales. The role manages customer escalations, maintains playbooks and triage processes, coordinates cross-functional reviews, tracks adoption and engagement metrics in Salesforce, supports retention and onboarding, and partners with community organizations, government agencies, nonprofits, healthcare organizations, Marketing, and Revenue Operations. The position is remote for Hawaii-based candidates and requires 30–50% travel.