Teams at University of Massachusetts Global

Provide administration and support for applications, services, and servers. Manage backups across enterprise and cloud (AWS/Azure); install, configure, patch, upgrade, and troubleshoot Windows and Linux systems; automate with PowerShell; maintain virtualization and HA clusters; create documentation and training; support customers and service desk staff.

Handle high-volume inbound inquiries from prospective students, provide admissions and program information, consultatively overcome objections, document interactions in CRM, meet KPIs, and work flexible hours including evenings/weekends as needed.