Teams at Vector Security

Designs and engineers electronic security solutions, including burglar and fire alarms, video surveillance, access control, and integrated systems. Creates plans, wiring diagrams, estimates, programming guides, installation documentation, and customer recommendations. Calculates wiring, power, network, and mounting requirements; develops panel programs; produces quotes; and supports project teams, technicians, customers, and junior designers. Uses AutoCAD, BlueBeam, Microsoft Dynamics 365, Experlogix, and related technical tools.

As Director of Network Operations, you will oversee operational management, process development, employee training, and financial performance while ensuring customer satisfaction and strategic growth.

Provides advanced technical support to customers through phone, email, chat, social media, SMS, and AI-assisted channels. Troubleshoots security equipment and software issues, guides customers through setup and diagnostics, creates and processes service cases, updates Alarm.com accounts, documents interactions, and schedules service visits when necessary. Requires strong communication, decision-making, organization, customer service, and technical troubleshooting skills, along with Microsoft Office knowledge and completion of company certifications and training.