Teams at Versaterm, Inc.

Lead planning, coordination, and delivery of complex public-safety software implementations. Manage scope, schedule, budget, risks, and cross-functional teams; provide governance, status reporting, and client relationship management. Maintain project financials, invoicing, and revenue recognition. Ensure CJIS compliance and pass fingerprint-based background checks; support go-live and stabilization activities and improve PM tools and processes.

Lead end-to-end implementations of Versaterm public safety software: scope, configure, test, train, and provide go-live support. Manage project plans, engage stakeholders, resolve technical issues, mentor junior specialists, support pre-sales, and improve implementation processes. Ensure CJIS compliance and pass fingerprint-based background checks.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.