Teams at Vertex, Inc.

Lead design and delivery of AI-first product capabilities for Vertex customers. Translate ambiguous tax-related problems into hypotheses, prototypes, and product requirements. Partner with SMEs, engineering, UX, GTM, and customer success to ship trusted, compliant, production AI, define evaluation and monitoring, manage roadmaps, and scale solutions with measurable customer and business outcomes.

Serve as final escalation for complex, visible client technical issues; provide advanced troubleshooting for data-driven applications, databases, APIs, Java, Linux, and networking. Liaise with customers and internal teams during implementations, mentor junior staff, maintain shared environments, create knowledge-base documentation, and participate in on-call rotation.

Lead enterprise model-training strategy for Commercial AI products: fine-tune LLMs (QLoRA/LoRA/PEFT), train traditional ML models, design large-scale data pipelines, enforce data governance and PII handling, build reproducible experiment/training pipelines, optimize GPU/distributed training costs, and mentor teams to operationalize models into production.