Jobs at VSP Vision Care

Leads and coaches Scrum teams, facilitates Agile ceremonies, removes impediments, manages backlogs, release dependencies, project plans, metrics, and governance. Partners with Product Owners on release planning, improves team dynamics and delivery practices, mentors other Scrum Masters, and applies Agile and traditional project-management approaches across software and infrastructure projects.

Analyze, document, and implement business process improvements and system changes. Elicit and document requirements, create workflow diagrams, review technical designs, deliver training and post-implementation support, present findings, and continually identify process improvement opportunities.

Leads large, complex projects from planning through completion, managing scope, schedules, budgets, resources, risks, governance, stakeholders, and project teams. Develops business cases, proposals, charters, and status communications; tracks results, resolves escalated issues, conducts lessons learned, and mentors other project managers. Serves as a decision-maker and business consultant while coordinating technical and non-technical stakeholders.

Supervises and develops customer service staff, monitors service quality and workflow, allocates resources across support channels, and maintains unit procedures. Identifies customer trends and operational issues, recommends process and system improvements, coordinates escalated inquiries, supports budgeting, and promotes employee engagement, efficient processing, and customer satisfaction.

Provide timely and accurate customer support through phone, in-person, and online channels. Resolve routine and complex inquiries, complaints, transactions, and claims while educating customers on products and services. Document interactions, identify trends, escalate systemic issues, maintain service standards, and collaborate with business partners and sales representatives. The role may include benefit fair attendance, client meetings, quality assurance testing, and occasional overnight travel.

Manages departmental operations, staffing, training, performance, workload distribution, and service standards. Builds partnerships with business counterparts and executives, provides customer perspective, and addresses complex challenges. Recommends process and systems improvements, leads divisional projects, facilitates organizational change, and develops communication strategies aligned with enterprise goals.

Sell and service branded optical laboratory products to private practice accounts. Manage existing relationships, develop new prospects, educate doctors and staff on lens products and industry trends, create account business plans, deliver presentations, coordinate customer needs with internal teams, analyze market data, and track sales activity and account growth. The role requires extensive territory travel, outside sales experience, strong communication skills, and a clean driving record.

Sell and service eyewear products to existing and new B2B accounts. Develop sales strategies, cultivate customer relationships, meet revenue quotas, and liaise with internal teams. Use sales automation to track activity and prepare reports; travel frequently and maintain required agent licensing.

Develops and sells Altair eyewear programs to doctors and end-user accounts within an assigned territory. Responsibilities include prospecting, creating sales strategies, managing account plans, meeting quotas, cross-selling, growing revenue, maintaining customer relationships, gathering feedback, re-engaging former customers, collaborating with internal teams, and updating CRM records. Requires strong communication, organization, presentation, closing, and account-management skills.

The role involves developing business strategies for key accounts, enhancing customer relationships, and achieving sales goals within a specified territory, focusing on the optical industry.

Develops sales within an assigned territory by prospecting brokers and accounts, creating sales strategies, building business relationships, and meeting revenue goals. Provides plan design options, sales information, and rate quotations; collaborates with client managers, market directors, operations, and business partners to implement clients and maintain broker relationships. Requires sales experience, healthcare and underwriting knowledge, strong communication skills, computer proficiency, licensing eligibility, and a record of meeting sales targets.

Sell Altair eyewear to assigned doctor accounts via phone, written, and in-person outreach. Develop sales strategies, account plans, and cross-selling opportunities; maintain CRM, collaborate with internal teams, and meet/exceed quota and revenue targets.

Sell and service eyewear products by managing existing accounts and developing new prospects. Build and maintain customer relationships, create sales strategies, use product and market knowledge to meet quotas, collaborate across teams, provide customer feedback to product/marketing, and use sales automation to track activity and reporting.

Lead and manage regional sales staff to grow market share by managing key accounts, developing new prospects, creating strategic account plans, collaborating with marketing/product teams, monitoring performance against goals, educating clients on industry trends, and maintaining accurate sales records and licensing compliance.

Sell and service eyewear products by managing existing accounts and developing new prospects. Build and maintain customer relationships, develop creative sales strategies, collaborate with internal teams, use a sales automation system for reporting, and meet revenue quotas. Serve as liaison between customers and VSP divisions while maintaining product knowledge and capturing customer feedback.

Sell and grow broker and account relationships within an assigned territory through creative outreach, proposals, and collaboration with Client Managers and Operations. Provide plan design options, rate quotes, and implement new clients while meeting revenue targets and maintaining required licensing and product knowledge.

Sell and service eyewear by managing existing accounts and developing new prospects across varied industries. Build and maintain customer relationships, create sales strategies, exceed quota targets, act as liaison between customers and internal teams, use sales automation to track activity, and travel frequently to support territory needs.

Lead research and analysis to develop enterprise and line-of-business strategies, support CEO/executive planning, track strategic metrics, prepare board materials, and collaborate with leaders to define and execute transformational initiatives in the vision care and broader healthcare/retail industries.