Teams at WEBIT Services, Inc.

Leads security incident response, alert investigation, SIEM/MDR detection tuning, EDR and email security administration, vulnerability management, and remediation tracking for client environments. The role implements Microsoft 365 Defender, Entra ID, Intune, MFA, and Conditional Access security changes; documents incidents and audit evidence; authors Tier 1 runbooks; conducts client reviews; and communicates findings to technical and nontechnical stakeholders.

Own day-to-day relationships for approximately 50 managed clients, handling communications, quotes, orders, billing, renewals, service coordination, reporting, and escalations. Support vCIOs by preparing QBRs, client briefs, reports, and meeting materials. Monitor satisfaction, tickets, receivables, contracts, and account risks while coordinating with internal teams and third-party vendors to maintain client retention and service quality.