Teams at WebMD

Administer and enhance the Five9 contact center and telecommunications environment. Responsibilities include platform configuration, troubleshooting, reporting, integrations, VoIP and network support, business continuity, disaster recovery, vendor management, documentation, preventive maintenance, and Tier 1–3 technical support.

Manages enterprise healthcare client relationships, retention, renewals, upsells, cross-sell opportunities, revenue growth, and strategic account plans. Serves as the primary client contact, builds executive relationships, handles escalations, monitors service delivery, manages forecasting and contract renewals, and collaborates with sales and internal teams. Requires healthcare IT account management or sales experience, strong communication, relationship-building, Salesforce proficiency, and 10–25% travel.

Leads the Intelligence Group’s product strategy across ML optimization, AI targeting, identity resolution, taxonomy, data partnerships, audience products, and campaign forecasting. Manages product managers, prioritizes AI/ML initiatives, oversees data vendor integrations, and translates complex data science capabilities into commercial advertising products. Partners with engineering, sales, executives, and clients while driving platform modernization and healthcare programmatic advertising innovation.