Teams at Wilson Language Training

Manage a portfolio of K-12 education customers, serving as the primary post-sales contact and driving adoption, satisfaction, renewals, retention, and account expansion. Partner with Account Executives and internal teams throughout the customer lifecycle, deliver training and enablement, resolve issues, collect feedback, analyze customer data, and manage revenue performance. Provide high-touch support to strategic school districts, including in-person visits and executive relationship management.

The Site Reliability Engineer will operate and improve critical, high-traffic systems across AWS and Azure. Responsibilities include infrastructure-as-code, automation, incident response, root-cause analysis, monitoring, alerting, disaster recovery, capacity planning, performance tuning, high availability, cloud security, CI/CD, and multi-cloud networking. The role also involves mentoring, documentation, regular DR testing, and on-call participation.

Supports more than 120 school districts through proactive outreach, customer support, relationship management, product adoption, retention, and engagement efforts. Responds to inquiries, prioritizes accounts using customer health data, escalates issues, gathers feedback, and collaborates with onboarding, sales, and professional services teams. The role requires strong organization, communication, empathy, follow-through, and the ability to manage a high-volume customer portfolio.