Jobs at Wolters Kluwer

Develops clinically meaningful data science and healthcare informatics solutions for medication safety and drug diversion surveillance. The role profiles, maps, normalizes, and validates healthcare data; supports customer configuration, onboarding, investigations, and post-live troubleshooting; builds synthetic datasets; collaborates on ETL pipelines and product features; and communicates findings through validation reports, documentation, and stakeholder updates.

Provides pharmacy compliance consulting for customers implementing and optimizing compounded-pharmacy safety solutions. Supports sales demonstrations, customer adoption, workflow and policy improvements, regulatory readiness, clinical content development, training, pilots, product testing, and thought leadership. Requires certified pharmacy technician credentials and at least five years of hospital, health-system, or infusion pharmacy experience, including sterile and non-sterile compounding and regulatory inspection preparation. The role manages PHI in a HIPAA-compliant environment and requires approximately 40% travel.

Leads customer implementation, adoption, and optimization of pharmacy surveillance solutions. Advises on pharmacy workflows, clinical evidence, regulations, policies, and compliance; supports sales and customer success; develops clinical content and training; contributes to product testing, pilots, market research, webinars, and publications. Requires a U.S.-licensed pharmacist with pharmacy practice leadership experience, regulatory survey expertise, and approximately 40% travel.

Manages project-related initiatives and enhancements for the JD Edwards EnterpriseOne platform. Owns backlog prioritization, requirements refinement, release planning, stakeholder alignment, and business decision-making. Coordinates business, technology, engineering, QA, and support teams to ensure solutions deliver business value. Monitors risks, dependencies, timelines, testing, implementation readiness, and post-release feedback while improving intake, prioritization, governance, and transition-to-support processes.

Leads enterprise portfolio and program management for pharmacy and health technology products. Translates strategic priorities into integrated plans, establishes governance and operating cadences, coordinates roadmaps and dependencies, manages risks and resources, defines portfolio KPIs, and provides executive reporting. The role drives complex cross-functional initiatives, product delivery, launch readiness, organizational readiness, process improvement, and internal planning for market extensions across Product, Technology, Marketing, Sales, Finance, Legal, and Customer Success.

Owns the post-release lifecycle of multiple agentic AI products, including backlog management, prioritization, release planning, and continuous optimization. Translates stakeholder feedback, usage patterns, defects, and AI performance insights into product requirements and prioritized work. Coordinates business stakeholders, engineering, QA, AI Enablement, and AI Trainers while making product trade-off decisions and improving scalable operating practices for live AI products.

The Senior DevOps Engineer is responsible for designing, implementing, and supporting scalable cloud-native infrastructures and CI/CD pipelines, ensuring high reliability and performance while mentoring technical teams and promoting DevOps best practices.

Leads a 90-person customer-facing organization across onboarding, implementation, training, adoption, customer success, support, and service delivery. Owns customer retention, renewal readiness, operational performance, transformation, and scalable delivery models across healthcare technology and SaaS products. Partners with executive leaders across Product, Sales, Marketing, Finance, Technology, and Content while developing multi-layered leadership teams and improving customer outcomes, efficiency, and revenue realization.

Leads the vision, strategy, roadmap, and execution of a pharmacy health technology product portfolio. Oversees AI-enabled platforms, product delivery, commercialization, governance, P&L, and enterprise transformation. Partners with executives and cross-functional teams to deliver scalable, compliant solutions while building a high-performing product organization. Drives market analysis, customer insights, responsible AI adoption, strategic partnerships, and measurable business and clinical outcomes.

Leads enterprise AI transformation strategy by identifying high-value opportunities, diagnosing workflows, defining KPIs, establishing baselines, modeling financial impact, developing business cases, and measuring realized value. Partners with senior leaders, Finance, Technology, Data, HR, and business owners to prioritize investments, challenge assumptions, evaluate pilots, and create executive recommendations. Builds repeatable frameworks and enterprise-level views of AI value, risk, dependencies, and performance.

Coordinates medical content through the editorial process, including manuscript formatting, graphics and permissions tracking, contributor communications, deadline management, proofreading, reference and link checking, and publication finalization. Maintains editorial databases, tracks specialty progress and annual goals, prepares monthly reports, and leads status meetings with physician deputy editors. Strong organization, communication, time management, and attention to detail are essential; medical experience is not required.

Owns email marketing and automation in Adobe Marketo Engage, including program builds, segmentation, testing, QA, and deployment. Supports ABM, paid digital advertising, SEM, answer engine visibility, and cross-channel campaign orchestration using 6sense, LinkedIn, Google, Reddit, and OpenAI platforms. Monitors performance, dashboards, attribution, and pipeline influence while partnering with Marketing, Sales, Analytics, and RevOps teams. The role also supports governance, privacy compliance, process improvement, budget tracking, and global campaign operations.

Owns customer success plans for enterprise software clients, driving adoption, value realization, customer health, retention, and renewals. Builds relationships with Legal Operations, Legal, Finance, and Technology stakeholders; conducts business reviews; identifies risks; coordinates cross-functional issue resolution; and advocates for customer needs. The role also supports expansion opportunities, customer references, and advocacy initiatives.

Owns strategic customer success for enterprise legal management software customers. Develops success plans, drives adoption and value realization, monitors customer health, mitigates renewal risk, leads recovery initiatives, manages executive relationships, and coordinates cross-functional teams. The role conducts business reviews, supports renewals and expansion opportunities, advocates for customer needs, and influences stakeholders without direct authority.

Build, integrate, test, and deploy healthcare technology prototypes and product extensions for strategic customers. Translate clinical and operational problems into measurable use cases, working software, and scalable product capabilities. Apply healthcare interoperability standards, AI-enabled workflows, secure SDLC practices, observability, automated testing, and responsible AI principles. Collaborate with customers, Product, Engineering, clinical, security, privacy, legal, and compliance teams to validate outcomes and convert field learnings into reusable APIs, connectors, architectures, and roadmap priorities.

Leads accounting operations, month-end close, financial reporting, reconciliations, audit support, internal controls, and process improvement for assigned business units. Manages and develops accounting staff, provides technical accounting guidance, resolves risks and variances, and partners with Finance, Tax, Internal Audit, and business stakeholders. The role operates in a three-day close environment and supports automation, transformation, and audit-ready reporting.

Develop and maintain high-quality technical manuals, guides, specifications, and related documentation. Lead information sessions with subject matter experts, align content with user needs and product requirements, improve existing materials, manage documentation projects, incorporate usability-testing feedback, and coordinate with design teams on visuals and diagrams. Apply documentation tools, industry standards, and best practices to improve clarity, usability, and content quality.

Drafts, edits, proofreads, and manages technical documentation with limited supervision. The role gathers product information through interviews with technical staff, maintains document versions, develops illustrations and diagrams, tests documentation for usability and accuracy, and collaborates with cross-functional teams to meet user needs and editorial standards.

Develops product positioning, value messaging, sales enablement materials, and training for software solutions. Translates product capabilities into customer-focused communications, gathers market and competitive insights, supports go-to-market initiatives and launches, and partners cross-functionally with Product, Sales, Customer Success, and Marketing. Measures enablement effectiveness and improves programs using performance metrics and feedback.

Lead growth strategy and execution for UpToDate Expert AI across awareness, acquisition, activation, and early engagement. Drive cross-functional initiatives with marketing, sales, engineering, and data teams to improve discovery, onboarding, and activation. Define OKRs, measurement frameworks, run experiments, and translate clinician insights into product and go-to-market actions while balancing clinical, privacy, and regulatory constraints.