Jobs at Wonder

Manage a portfolio of enterprise restaurant accounts, serving as a trusted partner, resolving operational issues, reviewing performance metrics, and recommending marketing tools and promotions. Collaborate with internal teams, maintain accurate Salesforce records, support merchant retention and growth, and communicate effectively across phone, email, and video channels.

Own post-sales relationships with higher-education campus accounts, launching Grubhub ordering, kiosks, robot delivery, and related services. Manage implementation, client partnerships, growth strategies, performance metrics, issue resolution, cross-functional execution, and upsell opportunities. The role requires account management, project coordination, data analysis, strong communication, organization, and willingness to travel up to 25%.

Manage a portfolio of small and medium-sized restaurant accounts, helping optimize Grubhub profiles, improve menus, increase diner acquisition and order volume, and strengthen partner relationships. Responsibilities include client communication, issue resolution, account recordkeeping, regular check-ins, outbound calls, identifying growth opportunities, and meeting sales goals while collaborating in a fast-paced hybrid environment.

Manage an assigned portfolio of SMB restaurant accounts, focusing on retention, engagement, issue resolution, and reactivation of paused accounts. Support contract and ownership updates, resolve payment and tax inquiries, provide marketing and product guidance, and upsell promotions. Maintain account accuracy, meet service-level agreements, handle partner inquiries, and deliver a positive merchant experience through phone and written communication.

Develop and execute go-to-market strategy for advertising products, including positioning, packaging, commercialization, audience targeting, and product launches. Create merchant-facing ROI narratives, sales enablement materials, and advertising packages. Conduct market and competitive analysis, analyze campaign performance, and provide insights to Product, Engineering, Sales, and Analytics. Partner with cross-functional teams to drive ad product adoption, merchant investment, and recurring advertising revenue.

Guide restaurant partners through end-to-end onboarding, including account configuration, menu integration, training, documentation, and launch readiness. Troubleshoot integration issues, conduct outbound outreach, coordinate with internal and external stakeholders, collect required business information, and identify process improvements. Build strong restaurant relationships while helping partners successfully adopt Grubhub and integration-partner tools.

Serves as the day-to-day contact for enterprise franchise accounts, supporting launches, retention, account maintenance, revenue growth, marketing campaigns, trainings, and operational efficiency. The role manages Salesforce pipeline accuracy, coordinates internal escalations, supports business reviews, handles client requests, identifies solutions, and upsells partners on rate increases, marketing opportunities, and new features.

Serves as the day-to-day contact for franchisees, supports account managers, and helps grow revenue across an assigned portfolio. Responsibilities include upselling rate increases and marketing tools, maintaining Salesforce data and pipelines, supporting business reviews, executing marketing campaigns, coordinating restaurant training, monitoring closures, resolving client requests, and routing escalations. The role is hybrid in Chicago and requires strong communication, problem-solving, phone outreach, and client relationship skills.

Lead FP&A forecasting, reporting models, financial analysis, and strategic modeling. Partner with Finance, Growth Marketing, Sales, and other stakeholders to analyze performance, identify trends and variances, improve financial systems and reporting processes, and present actionable recommendations to senior leadership. The role also manages stakeholder relationships and drives process automation and continuous improvement.

Support accounting and finance data needs by connecting and reconciling data across systems, building and maintaining reporting and analytical tools, enabling month-end close and audit deliverables, and partnering with data engineering and finance teams to improve automation, accuracy, and financial reporting.

Manage procurement data and reporting, including spend analytics, data integrity, taxonomy, dashboards, integrations, and ad hoc analysis. Partner with sourcing, FP&A, finance, and leadership to improve reporting, track savings and spend, monitor purchase orders and invoices, and support Travel & Expense strategy. Oversee Ignite and related procurement tools while developing standardized metrics, automated reporting cadences, and Looker visualizations.

As a Senior Staff Data Scientist, you will lead data science initiatives, mentor teams, develop frameworks for experimentation, and collaborate across departments to drive decision-making through data insights.

Manage a portfolio of strategic SMB restaurant accounts to drive retention, new diner acquisition, conversion, upsell/cross-sell, and prevent churn. Build relationships, execute account plans, conduct business reviews, coordinate with Sales/Marketing/Product, provide data-driven guidance, manage renewals, and travel to meet partners and attend events.

Manage and grow a book of enterprise merchant accounts by building strategic, long-term relationships, driving advertising and marketing revenue, optimizing performance via data analysis, leading product demos/troubleshooting, and mentoring junior team members. Develop multi-quarter account plans, mitigate risk, influence cross-functional teams, and act as a trusted consultant to C-suite stakeholders to maximize partner ROI and retention.

Provide high-level administrative support to C-suite leaders including complex calendar management, executive communications, meeting and event coordination, travel and expense processing, and operational improvements. Serve as a trusted liaison, maintain confidential information, and drive efficiency across executive offices.

Owns configuration, administration, governance, controls, workflows, integrations, testing, and continuous improvement for procurement and travel-and-expense platforms. Partners with Procurement, Finance, Legal, IT, Security, Audit, Compliance, and platform vendors to translate business requirements into scalable processes, enforce approval and spend controls, manage releases, document configurations, identify risks, and prioritize enhancements.