Teams at Workday

Owns the success of a portfolio of Workday customers, including deployment, adoption, executive relationships, Success Plan consumption, retention, and revenue growth. Partners with sales, consulting, product, and service teams to drive upsells, resolve escalated implementation issues, guide complex global accounts, and develop strategic customer plans. The role also supports sales cycles, partner selection, customer references, stakeholder engagement, and matrixed team leadership. Travel may reach 50%.

Deliver post-go-live Workday Success Plan services for HCM and Security customers. Consult on business requirements, configuration, troubleshooting, feature adoption, tenant reviews, health checks, workshops, webinars, and product optimization. Manage multiple short-duration engagements, collaborate with Engagement Managers and senior stakeholders, guide design decisions, and help customers become more self-sufficient with Workday applications.

Manage strategic enterprise customer relationships, align Workday solutions with business goals, drive adoption and measurable value, and support AI consumption. Coordinate Sales, Services, and Product teams; engage executive stakeholders; resolve complex issues; manage escalations; monitor customer outcomes; and advocate for retention, expansion, and innovation.