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Business Analyst responsible for gathering and documenting business and functional requirements, facilitating stakeholder workshops, conducting gap analysis, creating process documentation, and supporting Agile delivery. The role collaborates with development, QA, and project teams, assists with sprint planning and backlog refinement, supports UAT and defect resolution, validates test cases, and identifies process improvements. Requires strong stakeholder communication, documentation, analytical skills, and hands-on experience with JIRA, Confluence, Microsoft Office, and SQL.