Jobs at Wounded Warrior Project

Develop and implement scalable Salesforce solutions, custom applications, integrations, data migrations, and portal functionality. Serve as a senior technical resource across Salesforce development, testing, deployment, data quality, troubleshooting, and operational support. Partner with stakeholders, manage concurrent projects, evaluate Salesforce technologies and AppExchange solutions, document code and configurations, and promote development best practices. The role requires expertise in Apex, Lightning Web Components, Visualforce, Salesforce integrations, web technologies, and Salesforce platform administration.

Designs and optimizes user-centered web, mobile, and digital product experiences for veterans and families. Conducts user research and usability testing, synthesizes insights, maps journeys, creates wireframes and prototypes, develops high-fidelity designs, and supports accessibility and design-system improvements. Partners with product, technology, marketing, analytics, and program teams to improve resource discovery, engagement, self-service adoption, and satisfaction. Facilitates workshops, presents recommendations, and supports Agile delivery.

Provides financial education, counseling, and case management services to wounded veterans and their families. Develops and delivers financial literacy programs, assesses financial needs, coordinates emergency assistance and external resources, maintains case documentation in Salesforce, and supports long-term financial resiliency. The role also manages a caseload, presents to groups, collaborates with vendors and partners, and responds to sensitive or urgent financial situations.

Manages and improves WWP’s digital platforms, especially the MyWWP portal, to enhance the warrior experience. Coordinates stakeholders, vendors, workgroups, feedback, governance, backlog prioritization, feature enhancements, communications, adoption, and operational processes. Leads cross-functional initiatives, evaluates workflows, develops recommendations, supports leadership decisions, and aligns platform updates with Salesforce and program requirements. Requires experience in digital initiatives, process improvement, platform support, change management, CRM systems, and customer experience.

Leads the Financial Readiness team supporting veterans and their families through financial education, resource navigation, crisis intervention, and financial assistance. Oversees caseloads, service quality, compliance, reporting, complex cases, staff development, and cross-functional coordination. Uses performance data to improve workflows, outcomes, and program delivery while guiding change management and maintaining compassionate, trauma-informed services.

Leads enterprise-wide marketing strategy and audience growth across awareness, acquisition, engagement, retention, advocacy, fundraising, and brand initiatives. Oversees audience research, segmentation, market intelligence, integrated planning, campaign strategy, and performance analytics. Partners with executive leaders and communications teams to align marketing efforts with organizational goals, while developing a high-performing strategy team and presenting recommendations to senior stakeholders. The role requires up to 25% travel and operates in a hybrid office environment.

Provides executive leadership for WWP’s Transformation and Suicide Prevention functions. Leads enterprise strategy, innovation, partnerships, governance, and scalable programs focused on veteran mental health, brain health, healthcare delivery, and suicide prevention. Develops organizational capabilities, oversees advisory bodies, evaluates emerging therapies and initiatives, and drives cross-functional execution, performance, and outcomes while building high-performing teams.

Provides strategic leadership and operational oversight for a nonprofit mid-level giving program. Manages donors contributing $5,000–$24,999 annually, overseeing qualification, segmentation, cultivation, stewardship, retention, upgrades, and transitions to major giving. Leads staff, manages vendors, analyzes fundraising performance, uses Salesforce to track donor activity, and collaborates with fundraising, marketing, communications, and executive teams to drive donor engagement and philanthropic revenue.

Leads Wounded Warrior Project’s institutional fundraising strategy, growing revenue from corporations, foundations, sponsorships, workplace giving, and peer-to-peer programs. Oversees national fundraising teams, strategic partnerships, major solicitations, budgets, forecasts, performance metrics, and donor stewardship. Collaborates with senior leaders and organizational functions to align funding with mission priorities, cultivate transformational gifts, and strengthen philanthropic visibility. Represents the organization externally while developing a high-performing, accountable fundraising culture.

The Senior Salesforce Solution Architect leads the design and development of software applications, collaborating with stakeholders to optimize business operations and ensure application alignment with technical standards.

Coordinate and execute omnichannel marketing and stewardship campaigns for major donor audiences; support creative/content development, vendor coordination, performance measurement, brand compliance, and event/donor engagement to drive fundraising objectives.