Teams at Wounded Warrior Project

Manages and improves WWP’s digital platforms, especially the MyWWP portal, to enhance the warrior experience. Coordinates stakeholders, vendors, workgroups, feedback, governance, backlog prioritization, feature enhancements, communications, adoption, and operational processes. Leads cross-functional initiatives, evaluates workflows, develops recommendations, supports leadership decisions, and aligns platform updates with Salesforce and program requirements. Requires experience in digital initiatives, process improvement, platform support, change management, CRM systems, and customer experience.

Leads the Financial Readiness team supporting veterans and their families through financial education, resource navigation, crisis intervention, and financial assistance. Oversees caseloads, service quality, compliance, reporting, complex cases, staff development, and cross-functional coordination. Uses performance data to improve workflows, outcomes, and program delivery while guiding change management and maintaining compassionate, trauma-informed services.

Leads enterprise-wide marketing strategy and audience growth across awareness, acquisition, engagement, retention, advocacy, fundraising, and brand initiatives. Oversees audience research, segmentation, market intelligence, integrated planning, campaign strategy, and performance analytics. Partners with executive leaders and communications teams to align marketing efforts with organizational goals, while developing a high-performing strategy team and presenting recommendations to senior stakeholders. The role requires up to 25% travel and operates in a hybrid office environment.